FAQ

At Resizefiles, we want your shopping experience to feel clear, comfortable, and worry-free. Below are answers to the most common questions from our customers shopping for sofa throw pillows for bedrooms, living rooms, and outdoor seating. If you don’t see your question here, feel free to contact us at support@resizefiles.com.

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 1–3 business days. You will receive a shipping confirmation email once your order has been dispatched.

How long does delivery take?
After shipping, delivery within the United States usually takes 7–9 business days.

Do you ship internationally?
At this time, Resizefiles ships to U.S. addresses only.

Which carrier do you use?
Orders are shipped using USPS by default.

How can I track my order?
Once your order ships, tracking details will be sent to you by email so you can monitor delivery progress.

Payment & Security

What payment methods do you accept?
We currently accept PayPal, which allows secure payment using your PayPal balance or linked credit or debit cards.

Is my payment information secure?
Yes. Your payment details are never stored on our website. All transactions are processed securely through PayPal’s encrypted system.

Returns & Refunds

What is your return policy?
If you are not satisfied with your purchase, eligible items may be returned within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Please email us with your order number, and our customer support team will assist you with the next steps.

Product Information

Where can your pillows be used?
Our sofa throw pillows are suitable for bedrooms, living rooms, and patio or garden seating, offering comfort across different spaces.

How should I care for my pillows?
Care instructions are provided with each product. Following the recommended care helps maintain comfort and appearance over time.

Will the colors look exactly like the photos?
We strive for accurate product images, but slight variations may occur due to lighting conditions or screen settings.

Customer Support

How can I contact Resizefiles?
You can reach us anytime at support@resizefiles.com. Our team typically responds within 24–48 business hours, Monday through Friday.